Tybee Vacation Rentals (TVR), a dynamic, forward-thinking, family owned business, is searching for a qualified Property Services Manager to join our team! This is a full-time, year-round position offering competitive pay, a monthly bonus opportunity, and a full benefits package, including paid time off, company-sponsored medical insurance, and a Simple IRA with company match.

Over the last 18 years, TVR has evolved into the largest short-term property management company in the area based on our investment in exceptional people and technology. Vacation Rentals are one of the fastest growing segments of the hospitality industry in part due to the unique experience and value they provide travelers. Tybee Vacation Rentals proudly manages over 280+ vacation homes and condos on Tybee Island and in historic Savannah and welcomed over 48,000 guests in 2017.

The Property Services Manager is a hands-on position responsible for maintaining strong client relationships with homeowners, as well as the appearance, inventory, cleanliness, maintenance, and overall guest experience of a portfolio of vacation rental properties. Additionally, this position is responsible for regularly communicating with Tybee Vacation Rentals' homeowners regarding their property's overall condition and opportunities for improvement. A strong attention to detail, ability to multi-task, and follow-up on responsibilities in a timely matter are critical for a Property Services Manager. A typical work day will include an equal combination of office and field (in-property) work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and maintain strong working relationships with homeowners.
• Actively work with homeowners on opportunities to grow their revenue with property updates.
• Ensure homeowner satisfaction and retention by routinely engaging homeowners to discover concerns and providing timely resolution to their requests.
• Perform annual property evaluations and prepare recommendations for homeowners to enhance property marketability.
• Schedule and perform monthly inspections to ensure all portfolio properties meet or exceed Tybee Vacation Rentals standards.
• Maintain quantity and assure quality of inventory items in each property, replacing items as needed, and notify and invoice the homeowner.
• Review Guest feedback related to the standards of properties within portfolio and ensure resolution of issues.
• Monitor and document Guest feedback for trends relating to property, furnishings, or condition and communicate feedback with homeowner.
• Enter work orders, track billable PSM time, and bill homeowners for additional tasks and responsibilities beyond the normal scope of property inspection or communication.
• Coordinate with vendors to successfully complete property enhancement projects on time and communicate progress to appropriate parties and document in relevant software platforms.
• Evaluate work and repair quality performed by Tybee Vacation Rentals’ Maintenance Technicians or outside vendors to confirm that their work meets/exceeds company standards.
• Attain quotes/bids from vendors and tradesmen as needed.
• Schedule and perform regular monthly inspections of all grounds, buildings and facilities and their related condition when properties are included as part of a condominium complex or HOA. Document and report findings to the HOA and Operations team. Follow up with homeowner as needed to ensure repairs are made or issues resolved.
• Participate in the after hours phone duties as needed or assigned.
• Provide courteous and professional customer service to the guests and homeowners of Tybee Vacation Rentals.
• Ensure all required processes and procedures are completed for the timely onboarding of new properties.
• Monitor properties for potential safety concerns, and follow through with corrective action.
• Actively contribute as a member of the Property Services work group, participate in regular team meetings, provide insight, and collaborate on problem solving/decision making with other department teams.
• Assist with training staff to perform property inspections or evaluations at all levels as needed or assigned.
• Perform other duties as may be required or assigned.

COMPETENCIES

• Communication Skills - Displays expertise at clear and timely communications. Demonstrate comfort and competence at creating and maintaining working relationships.
• Sales Skills - Demonstrates an understanding of sales best practices and basic skills.
• Detail Orientation/Accuracy - Verifies all work; recognizes flaws or errors others may overlook. Successfully manages many small tasks or processes with many details.
• Project Management - Demonstrates the ability to work within timelines, company structures and budgets for successful completion of assigned projects and tasks.
• Analytical Skills - Creates insightful and comprehensible reports on findings.
• Stress Management - Accepts pressure and maintains composure and perspective in tense situations.
• Negotiation Skills - Successfully closes negotiations achieving best possible outcomes for company.
• Results Focus - Exhibits commitment to achieving goals and consistently delivering results based on department deliverables.
• Managerial Focus - Demonstrates task and priority management and sound decision making by taking into consideration the homeowner, guest, and company needs to accomplish objectives and deadlines of the department. Spends sufficient time managing projects, establishing expectations, enlisting support of fellow team members and following through with team project involvement.

REQUIREMENTS

• A minimum of 3 years professional experience in relevant fields (real estate, property management, interior design, hotels/resorts, residential construction, furniture industry, etc.)
• Bachelor’s Degree in related field preferred or equivalent experience
• Availability to work a varied schedule which will include holidays, weekends, overtime, and after hours phone duties as needed
• Excellent computer skills, including MS Word and Excel
• Effective organizational and time management skills
• Excellent communication skills
• Personal transportation and valid driver’s license
• Ability to solve complex problems
• Must be able to pass a background check and provide proof of personal auto insurance prior to employment