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Night Manager
Full Time position. Posted on 09-18-2018.
  • Arrive at 3:00pm unless directed a different time by the GM
    Have a 10-minute conference with the a.m. MOD to discuss the agenda for the night. This meeting should include, but not limited to, updates about packages, VIP’s we have in-house and guest special request and goals for the day.
    Conduct a full and thorough property walk. Make sure that all doors are secured and locked, and inspect the property for safety hazards.
    Assist the front desk and valet staff with hotel operations. It is the MOD’s responsibility to ensure Hotel’s operation is being run smoothly and efficiently in all departments.
    Arrivals reports and CRM to ensure guest request were attended.
    Handle all guest complaints in a professional and adequate manner.
    Ensure that the employees are on task and being helpful to the hotels guests.
    If the hotel is slow, it is the MOD’s prerogative to send employees home.
    Inspect vacant rooms after 8:00pm to ensure that they meet hotel and guest.
    All credit cards should have authorization ran no later than 4pm.
    Cancel all reservations if they do not have a guaranteed method of payment. MOD should attempt to contact the guest prior to cancellation. Email this and leave a voicemail if possible.
    The MOD bank should at least once per shift. If the MOD enters the bank after they have counted it, it is mandatory that the bank be counted again.
    Ensure that the guest opportunity log is updated regularly and that the employees are doing so.
    Conduct a property walk before departure each night.
    Send out the MOD report to the proper parties.
    Ensure that the front desk clerks have all counted their banks and properly closed out their shifts before they leave

     

    Please send your resume to: Leonard.Massey@savannahlodging.com


  • Apply for this position using the contact information below.

 

 


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