Our client, a family owned business who is still serving Savannah after 60 years in the waste  industry, is seeking a Business Office Operations Assistant.  Our client is small enough to provide the service customers want, and large enough to handle residential, commercial, and roll-off waste.

If you are someone who enjoys interacting with drivers, customers, and working  for a family owned business, this may the perfect opportunity. The position is in Savannah Georgia and hours are M-F 8:30 to 5:00 pm.

Essential Duties and Responsibilities

·         Responsible for billing of customers

·         Dispatches drivers using information of customer needs, driver’s locations and loads, and daily factors to balance cost and efficiency

• Entering daily tickets
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day
• Handles incoming calls and e-mails from Operations, Customer Service and Sales department
• Initiates outbound calls to customers while drivers are on-site, resolving pick-up and other issues.
• Proactively troubleshoots and resolves potential delivery and service issues before they result in service interruptions

Requirements

• 1- 2 years of and customer service experience 
• Computer skills with ability to handle multiple programs and systems
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
• Must have the desire and ability to learn proprietary software applications
• Must have proficiency using Microsoft Office specifically Outlook and Excel
• Ability to critically think
• Experience in the waste industry preferred
• HS Diploma or GED