A local, growing heating and air service business is looking for an experienced Residential Service Technician to provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards while providing the customer with a high-quality experience.  The Level 4 Tech will also be responsible for assisting and training other Service Technicians.

Essential Functions and Responsibilities:

·         Diagnose and troubleshoot a wide range of residential and light commercial equipment repair and replacement options

·         Complete service repairs as approved by customer

·         Arrive at jobsite at scheduled time and location as dispatched

·         Train and instruct Service Technicians as directed

·         Purchase / Maintain required tools

·         Relocate from one jobsite to another jobsite as dispatched during the workday

·         Report to dispatcher when arriving and leaving jobsite

·         Operate company vehicle as needed

·         Follow instructions from supervisor and or dispatcher and carry out in timely manner

·         Communicate with customers and collect C.O.D. on maintenance visits as directed

·         Ability to work staggered schedule if required

·         Complete all service related forms properly

·         Provide all customers with new / renewal maintenance agreement program information

·         Maintain professional appearance and attitude at all times

·         Acquire residential planned maintenance agreements

·         Inform and educate customers on additional products or services available through company

·         Begin acquisition of NATE Specialty Certifications

·         Converse with building and homeowners, general contractors, referring questions to supervisor

·         Communicate clearly the ideas and explanations of problems to customers and coworkers

·         Report problems with company tools or vehicle promptly

·         Report problems with equipment to Service Dispatcher to expedite parts delivery

Required Qualifications:

·         Demonstrate willingness to accept responsibility and leadership roles

·         Valid drivers license

·         EPA Universal Refrigerant Handling License

·         Willingness to invest in tools used in Service of HVAC equipment

·         Willingness to invest time in service training seminars and classes

·         Ability to work from 28’ extension ladder and 12’ step ladder

·         Low Voltage License

·         Nate Core Certification

·         Understand and communicate benefits of preventative maintenance

·         Demonstrate advanced customer service skills and have the ability to communicate clearly

·         Ability to operate power and hand tools safely

·         HVAC Tech School Certificate and or College Degree

·         EPA Certified